![]() ![]() Your company's email servers should always allow emails from Act-On. We may ask to review your technical setup with your IT team messages that are not received indicate that your company's email server is blocking email from Act-On. If the message is not in your spam folder, you are welcome to contact our support team. The password reset email may have been sent to a spam folder. If you didn't receive the password reset email after selecting Forgot Password, first double-check your inboxes. FAQs & Troubleshooting I didn't receive a password reset email. Once you are redirected back to the login page, you can now log in with your new credentials. Your new password must meet the security policies set by your Act-On account administrator.Check your email for a message from Act-On, follow the reset password link.Enter your email address and click Reset Password.Click here to access our main login page and try again.If you cannot remember your password and need to create a new one: ![]() Don't forget to save your new password for Act-On!.Click Update Now to save the new password.Your new password must meet the security policies set by your Act-On account administrator.If you have forgotten your password, see instructions below.Find your name at the top right corner and click on it.To change your password while you are logged in to Act-On: Act-On cannot change the password associated with your SSO account. Do you use SSO to log in to Act-On? Accounts that are set up to use SSO should work with their own IT to reset a password. ![]()
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